CHINESE SPEAKING CUSTOMER CARE ADVISOR

Descrizione : CHINESE SPEAKING CUSTOMER CARE ADVISOR. Azienda : RICK OWENS. Posizione : Italia

WE ARE CURRENTLY EXPANDING OUR CUSTOMER CARE TEAM AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR IMPECCABLE CUSTOMER CARE.

THE OPPORTUNITY IS FOR A CHINESE SPEAKING CUSTOMER CARE ADVISOR, WHO HAS FULL COMMAND OF ENGLISH OR ITALIAN, SPOKEN AND WRITTEN.

OTHER IMPORTANT SKILLS ARE:

  • PREVIOUS CUSTOMER CARE EXPERIENCE IN AN E-COMMERCE
  • KNOWLEDGE OF WORLDWIDE INVOICING / SHIPPING / CUSTOMS
  • GOOD TEAM PLAYER AND GREAT ORGANIZATIONAL SKILLS
- MUST DEMONSTRATE AN APPRECIATION AND UNDERSTANDING OF THE IMPORTANCE OF CUSTOMER CARE FOR THE BUSINESS - EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CUSTOMERS

RESPONSIBILITIES:

  • TO ASSIST CUSTOMERS VIA EMAIL OR PHONE WITH ANY ISSUES RELATED WITH THEIR ORDERS OR RETURNS, FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE
  • COMPANY DNA AND COMMUNICATION STYLE MUST BE FOLLOWED IN ALL FORMS OF EXCHANGES WITH CUSTOMERS
  • HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO PROCESS THEIR ORDERS
  • TAKE CARE OF INVOICING / SHIPMENTS / CUSTOM ISSUES
  • DEAL WITH COMPLAINTS AND HANDLE CUSTOMERS WITH PROFESSIONALISM, THE MAIN GOAL WILL ALWAYS BE TO TURN DIFFICULT SITUATIONS INTO A POSITIVE OUTCOME
  • PROCESSING ALL INCOMING ORDERS
  • ASSIST FINANCE DEPARTMENT WITH CUSTOMERS ON SECURITY CHECKS
  • ACTIVE USE OF ORDER TRACKER AND ORDER DATABASE
  • IDENTIFY WAYS TO PERSONALIZE THE EXPERIENCE OF EVERY CUSTOMER, WHENEVER POSSIBLE
  • WORK CLOSELY WITH OTHER DEPARTMENTS TO ENSURE ISSUES AFFECTING CUSTOMER ORDERS OR RETURNS ARE RESOLVED
  • REPORTING WEEKLY TO THE SM ALL NEEDS, ISSUES ETC OF THE CUSTOMER IN ORDER TO DEFINE THE NECESSARY ACTIONS TO SATISFY THE CUSTOMERS

LOCATION : ITALY

MAIL TO: [email protected]